FAQs for Pictura Supply
Who is Pictura Supply?
We have been experts in the industry since the early 1980's. We used that knowledge over 10 years ago to create Pictura Supply and have continued to be the premier source for paper photo products and gift packaging ever since.
How can I contact you?
We welcome your inquiries. All serious inquiries will be responded to by one of our customer service representatives.
You can contact us anytime via email through our contact page, You can also call us at (347) 475-0205 during regular business hours. Our hours are M–F 9–5 EST.
Orders placed by Noon will ship same day. Same day shipping is only available on in stock products and do not include print-to-order items and those products that require additional personalization or customization.
Do you charge sales tax?
Unless a tax exemption certificate is on file with us, we are required to charge applicable sales tax on orders shipping into the following states:
- New York
How will you ship my order?
We ship our orders by either UPS or though the US Postal System. Shipping charges are based on the weight of the order, the location we are shipping to and the level of service that you have requested.
You will receive an email confirmation with your tracking number once the order has shipped.
How can I buy your products?
All of our products can be ordered directly through our website. Our user-friendly imprint form lets you add any optional personalization you want, including text, imprint color, and imprint location.
As the manufacturer of our products, inventory levels are continuously changing, so we provide you with real-time product availability. Please contact usif you need a product that is labeled as out of stock.
How will you use my name and information?
We believe in your privacy. Pictura Supply will use your email address only to send your order confirmation email, shipping notification email with your tracking number, and proof email (if applicable). We also may email to notify you of changes, updates, or questions on your order.
When you register your account, you will have the option of checking a box labeled "Send me email with special offers and new product information". If you choose to opt-in, you will receive periodic emails on special promotions or product sales. You can be assured that your email address will never be sold or made available to other companies.
Does Pictura Supply have a store location ?
How our products help photographers, photo booth owners, and event planners.
All of our personalized photo products are designed to showcase—not overpower—your photographs. Our cardboard photo folders and picture frames are ideal for protecting and displaying event photos, photo booth pictures, and studio photographic prints. Our selection of photo insert cards and portrait folders are an affordable solution to costly traditional frames. Paper photo holders let you frame your photographic prints like a professional studio photographer—and to boot.
For celebrations big and small, our personalized photo products help protect your printed event pictures.
What forms of payment do you accept?
We accept Visa, MasterCard, and Discover.
What is your minimum order?
Most of our blank products have no order minimum. Order minimums to personalize your photo folders, frames, or cards are listed on each product page.
How do you handle returns?
While we hope you will find a suitable item to exchange, in cases where that is not possible, we are happy to refund the purchase price of the product on authorized returns made within 15 days of the shipping date. Unfortunately we are unable to authorize or accept returns on products which are made to order or have either been customized or personalized.
Is your site secure to process my order?
Yes. You can be confident that all the information you send over the web—especially your credit card information—will be sent using SSL (Secure Socket Layer) encryption technology. Further, your credit card number will not be retained by Studio Style. Each time you return, you will be asked to resubmit payment information.
What is foil stamping?
Foil stamping is transferring a thin layer of metal onto a piece of paper. We have a page dedicated to foil stamping FAQs, foil imprinted samples, and an information video on what we can foil stamp. Call or email us with any questions.
Can I place an imprint order online?
Yes, you can! If your item can be imprinted, a "Personalize” button will appear on the product detail page. Enter your desired quantity, click the button and you will be taken to the imprinting form. Follow the easy steps to fill out your imprinting information.
Imprinting information can be reviewed and updated at any time prior to checking out, by clicking the "View Cart" link at the top of each page. This will take you to your shopping cart, where you can click on the link that reads," Add Personalization".
Using copyrighted images
Pictura Supply respects and upholds the legal rights of photographers, artists, and other image authors and owners. It is unlawful for us to print images that are copyrighted without the express written permission of the person or entity that created the original work. If you have a copyrighted image, please contact the photographer and request a signed copyright release. This signed copyright release must be mailed to us (emails not accepted), and we will keep it on file.
This also applies to famous icons, like characters from Disney, movies, books, and video games.
How long will my imprint order take?
Production time is listed on each product detail page, but custom imprinting generally takes up to 10 business days. When requesting a proof, production does not begin until the proof is approved.
What are your office hours?
Monday-Friday: 9:00 am - 5:00 pm EST
Closed Saturday and Sunday
What are your international shipping options?
We offer international shipping options. Please call us for international order processing at (347) 475-0205
We will need to know
- Item #’s and Quantities
- Billing Address
- Shipping Address
- Shipping Method (choose from above)
- Credit card number and expiration date. Please contact us for a Credit Card Authorization Form.
Upon receipt, your order will be processed and will ship from our facility in 3 business days or sooner. Shipping transit time depends on the shipping method that you select.